During the design process you will receive 2 to 3 digital design drafts in a PDF format via email. The first draft will consist of up to 3 design options that will incorporate what was discussed in your consultation. You will then be able to send your comments that will be incorporated in the next round of drafts. There are usually up to three rounds of drafts that lead to your final refined design for your approval.
At this final stage we print and assemble your order according to your specifications and your final approval. Our exact production times may vary depending on the complexity of the order, we will provide you an estimated completion time during your initial consultation. You may also request a rush service at an additional fee.
Lush Invites wants to make sure everything is perfect so please be sure to check all grammar, spelling and typos. Please note that once you give final written approval of your design and we proceed to the final production stage, Lush Invites is not responsible for formatting and/or typographical errors. At the end of this stage your 50% balance must be paid in order to proceed to production.
CANCELLATION/ REFUND POLICY
Since all of our products are custom designed and printed, we do not offer refunds.
The first step starts with your complimentary consultation. During your design consultation we will discuss your design theme, colors, and any special details you would like to incorporate in your design. Any details from your wedding or event can be used for inspiration on your design. We will also work within your budget to choose the perfect design that best suites you.
After your consultation you will receive an estimate and design time line based on what was discussed during your consultation. Please allow 3-5 business days to receive your estimate. At this point, if you decide to move forward with Lush Invites, we require a signed estimate/contract and a 50% deposit to continue with the design process.
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